- Where is the BIOWEB main office located?
You have clicked on the BIOWEB America store with the offices in the United States, located in Atlanta, GA. We do not have a direct customer service line at this office. If you wish to contact us, please click on “Contact us” at the bottom of the home page.
- Do you ship packages to other countries?
Yes to almost any destination in the Americas continent and some countries in Europe. The payment method may change depending on each country. If your country is not on the list when signing in, let us know.
- How can I request an item?
You should be registered in BIOWEB, the registration process is fast and free. Then add to your shopping cart the items and quantity you wish to purchase, ending with checkout. It’s easy, just follow the shipping and payment steps and your purchase will be completed.
- The prices are based on which currency?
The prices in the catalog are shown in American dollars (USD). Taxes are not included and will be added at the checkout point. Taxes will vary depending on the State billing address or on the State shipping address. All items are tax exempt for shipping to another country. The taxes and duties will be assumed by the customer located at the international destination. BIOWEB is not responsible for those delays or costs that may occur or apply to the purchased items, due to the Customs of the country of destination. To know more about Customs rules and regulations in your country, please contact the appropriate authority.
- How much will be the shipping cost?
The website will estimate the shipping cost depending on the type of shipping and the company that you choose to do the shipping. We do business with UPS and USPS, in order to guarantee a good service, inside and outside of the United States. The shipping cost will vary depending on the weight and the item/s value. Shipping will always be insured by default with a maximum of $2000 USD. There is NO tracking number with USPS First-Class Package International Service and its maximum insurance allowed is only up to $46 USD. We suggest to choose a courier in Miami, FL for orders with oversized items which have a shipping surcharge by the shipping companies we work with. If you choose to receive an oversized item directly to you, during the process of your order the total price will be notified. If you don´t accept the additional charge, you must choose a courier in Miami. You will receive coupon with a partial refund. Check our Tips for Shopping.
- Do the prices include TAX/VAT?
No, please see #4.
- How can I pay for an item?
Once the checkout is made, you will be able to choose different ways to make the payment. You could use credit card, debit card, Paypal inside the United States; for checks contact us. For other countries, you can also use a bank wire transfer option or money exchange (Western Union). For some countries, a bank wire transfer or money exchange transfer (Western Union) are the unique options. We are not accepting purchase orders from private or public entities at this time. Purchases must be paid in total previous to shipping.
- Is it safe to do transfers through the Internet?
Our system does the transactions through the Authorize.net anti-fraud system and Paypal other secure platform. You are able to place your order with confidence. You may see Secure Shopping.
- How long does it take to deliver the requested item?
Most of the items we offer are made in the United States, some in Europe, others are made in Colombia. The standard time to deliver an item inside the United States made in the United States, is 5 business days, and to deliver in other countries of the American Continent, is 10-14 business days after the Estimated Processing Time (EPT). Other equipment may take a longer period of time to be delivered due to its production time. The delivery time may vary and be delayed, which is not the responsibility of BIOWEB. We advise you to request your items ahead of time before your next field trip. Please be aware that BIOWEB does not deliver on Saturdays, Sundays, or US Holidays.
- What is the meaning of Estimated Processing Time (EPT)?
As we don´t stock most of the products, ETP is the time of production (if necessary) and delivery from the vendor to our warehouse.
- How can I track my purchase order?
You will be notified automatically with your tracking number.
- How can I get an item whose brand or publishing company is represented by BIOWEB, but is not shown on this website?
You will find on this website mainly the most requested items; however, if you wish to order an item that is not shown in this catalog, and is of a brand or publishing company that BIOWEB represents, please do not hesitate to contact us. We will show you how to obtain this product.
- How can I purchase a specific item that is very expensive in my country, or that I am not able to find, or is not represented by BIOWEB?
If you are in the US, please contact the vendor for potential authorized resellers. If you are a non-US customer please contact us.
- What are the conditions to obtain discounts from BIOWEB?
All our customers, students, professionals, followers, those passionate amateurs in love with nature can visit our website, where we offer everyday discounted items. Conditions are subject to change without previous notice. Join us for our Facebook, Google+ and Twitter channel, where we often announce discounts and have special advertisements.
- What is Explore Bonus?
With small contributions of gifts, books or cash BIOWEB helps support students or NGOs anywhere in the world. Please be attentive to our Facebook and Twitter channels, or sign-up to participate according with the requirements stated at the moment of the announcement. Purchase is not required. Recipients of the Explore Bonus will be published and notified in a timely manner.
- What do WP, FP and AW mean?
WP means "waterproof" and FP means “fog proof”. The items showing these initials indicate product that is either water resistant, fog-proof and/or humidity-proof. AW is an abbreviation for “All-Weather”, used in all “Rite in the Rain” items, which identifies the type of patented paper to be used under bad weather conditions, rain and humidity.
- What does 2SL/3SE mean?
This feature appears in all tents we offer. SL shows the number of people that fit in a tent to sleep; this means that 2SL is an ideal tent for two people. SE shows the number of seasons the tent is made to work properly in; the ideal for seasons spring, summer and autumn show the initials 3SE. The tents made for winter and for high elevations have the initial 4SE.
- How do I download photos?
Choose the photos you would like to download. Checkout and Sign In if you are already registered at BIOWEB Images (Differente from BIOWEB United States or BIOWEB Colombia) or Choose the Guest Checkout. You will be able to create an account during the process for future downloads. Confirm your data and photos and proceed to make the payment. If you choose Free photos, payment method won´t be asked. At the end you will confirm all your order. Wait some second to receive an e-mail, with the link to download the photos. Enjoy the photos!
- How do I create an account?
Menu > Archive > Client Area > Sign up for a free account. Fill the fields on the form. You will need to accept at the end the "PhotoShelter Terms and Conditions". Please make sure you agree with their Terms. Enjoy the photos!