To be eligible for a refund:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and we will notify you. Please take into account that the refund will appear within a certain amount of days. After 14-21 days of notification you have not received your refund yet, please Contact Us.
To be eligible for a exchange:
- If we sent to you the wrong item as our fault. Additional cost may apply if the cost of the right product is higher.
- Please do not send your purchase back to the manufacturer. Authorization could be required.
- If defective or damaged check our Warranties and Repairs terms.
We will send the exchanged item to the same address in your order. If you change your address without notifying us before your delivery, we are not responsible for the lost or additional shipping cost.
Sale Items (if applicable)
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded. The item will be exchanged if the item sent is wrong as our fault. If defective or damaged check our Warranties and Repairs terms.
If the item was marked as a gift when purchased and shipped directly to you, have the original purchaser request a refund or exchange if applicable. Let the gift giver know to follow the instructions on this page. You may receive a coupon as a gift if refund was approved.
For international customers items over $100 USD cost (America) and over $300 USD cost (Overseas) must to be returned to apply for a refund or exchange. Below that amount please don't return any item.
After receiving your RMA, you should mail your product with insurance to:
BIOWEB / De Las Casas
415 Armour Dr. NE
Atlanta, GA - 30324
- Sent a proof of purchase as an image (.jpg) or file (.pdf) to our e-mail. Please don't print for the box.
- Notify us with the tracking number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable if:
- 30 days calendar (national), 45 days calendar (international) have gone by since your purchase (we accept day of your shipping return the 30th/45th day).
- Ground Shipping with tracking chosen with insurance fee in US, due to we don’t guarantee that we will receive your returned item.
- Standard Shipping Postal Service with tracking chosen with insurance fee for non-US countries, due to we don’t guarantee that we will receive your returned item.
Now that you have read these terms, please Contact Us to request your RMA.
This Return terms apply from October 6 2019. Any change will not be notified but date will be updated.